Support

How can we help?

Our team is here to help you get the most out of AudiVault

Email Support

Get help from our support team via email. We respond within 4 hours during business hours.

support@audivault.com

Live Chat

Chat with our support team in real-time during business hours (Mon–Fri, 8AM–6PM ET).

Phone Support

Call us for urgent issues. Available Mon–Fri, 8AM–6PM ET.

(555) 123-4567

Popular Help Topics

Browse common questions and guides by category

Getting Started

  • Creating your account
  • Setting up your organization
  • Inviting team members
  • Importing existing data

Audiometric Testing

  • Recording audiograms
  • iPad app troubleshooting
  • CSV import format
  • Baseline management

Compliance

  • STS calculation questions
  • OSHA letter generation
  • Physician sign-off workflow
  • Report generation

Account & Billing

  • Plan upgrades and downgrades
  • Invoice and payment questions
  • Adding or removing users
  • Data export requests

Support by Plan

Every plan includes access to our knowledge base and community

Feature StarterProfessionalEnterprise
Response Time 24 hours4 hours1 hour
Channels EmailEmail + ChatEmail + Chat + Phone
Training Self-serve docsOnboarding sessionCustom training
Dedicated CSM

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